Tekwav

TekWav

4.5

Based on 126 reviews

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Alex Selig

23:25 21 Sep 23

I thought I would try Starlink to replace Tekwav, hoping for higher speeds and lower latency. Turns out dish internet... is just as unreliable as it used to be. I am on the phone now with the awesome support team at Tekwav restarting my account. I would give Tekwav 6 stars if they could drive this dumb satelite and it’s flimsy (and expensive) roof mount down to Austin and leave it on Elon’s doorstep. I have had the best experience with Tekwav, and assuming they will take this traitor back, I will never stray again. Also, speeds are just fine on Tekwav—I just got greedy.read more

Tim Green

01:37 08 Sep 23

Customer service for this company is top notch,, even when internet needs some work, they are on top of things. Lane... within Sales is great, Sandy in the billing dept is super nice, and the after hours team that handles the tech support calls is super friendly.read more

Kelsey Morgan

00:27 01 Sep 23

Eric was the best tech ever! Professional, knowledgeable, and fast. Would definitely recommend to my friends and family... in the area.read more

sherrie grigg

18:36 09 Aug 23

TekWav has by far been the best internet for me. They are always on top of getting us up and running if we go down... which is not very often.read more

Stacy Apple Photography

16:06 05 Jul 23

Customer service is our #1 reason for choosing TekWav. They communicate with us well, everyone we’ve spoken to is... genuinely helpful, and they’re consistently on time. We’ve chosen them for our home and business internet service - we would highly recommend them to anyone looking for great internet & customer service.read more

CeCe Connelly

17:46 29 Jun 23

Awesome experience!!

benjamin mitcham

19:26 27 Jun 23

Just changed from 903 broadband to Tekwav. So far it has been a smooth transition. The install team was great! Lane was... helpful in answering all of my questions and definitely helped me get on track with what I needed for plan. Most places try to get you to buy there highest plan and thats it. But Lane helped me choose a plan that worked for me and my family.*Update*These guys have been absolutely wonderful and I have nothing but nice things to say! There Customer service is amazing andextremely helpful! If your with 903 and debating on switching. Switch. Its the best thing we ever did!read more

Audrey Creswell

18:27 22 Jun 23

My new service with TekWav is wonderful. No more buffering on Netflix! And My computer is faster. Thanks to Gary... Creswell for finding your service for me.read more

Lindsee Jones

18:06 11 Jun 23

Lane was great to work with. Answered all my questions and stayed in touch thru the whole process. Did not try to... oversell me in the packages. Actually talked me into the lower priced plan as that was all I needed and saved me money! The tech that came out did an awesome job. Have not had one issue since set up. Good connection, no buffering, just great service!! And half the price of what I was paying!!read more

Kimberly Johnson

21:30 07 May 23

I highly recommended Tekwave. They couldn’t be more helpful with explaining their services and what would fit my family... best.The technician Bailey who came out to hook it and his team were wonderful. They explained to me all the equipment etc.I am so pleased and i had checked with many other internet companies in areas and by far they were the best.read more

Marilyn Gatlin

16:41 19 Apr 23

Two gentlemen came out and installed everything. They were very nice and polite. They were on time and very thoughtful.... They keep everything nice and neat. The box and wires look so tidy. I would highly recommend them. Everyone has been great.read more

Steve Atkins

21:51 03 Apr 23

Started With TekWav today. There installation team was very polite, informative, and very professional. They wanted... to make sure all areas were working perfect and to my satisfaction before they even thought of leaving. Great Customer Service.read more

Shannon Miller

17:17 17 Mar 23

Great customer service, great internet service, great everything! We just moved to the area and had big issues with the... leading cable provider here. We never had solid connection, it kept going in and out and you can't even talk to a person when you try to call. They had someone come out that worked on it and said it should be fine after that, and it didn't at all.Fast forward to working with TekWav, I had someone reach out to me immediately after filling out the form online, and we were scheduled in just a few days for installation! Lane answered all my questions and was super helpful. The person that came to install was very nice and helpful also!Now we have fast internet that is so reliable and we are so happy with it. No more dealing with spotty or slow internet anymore. Thank you TekWav!read more

Ron Miller

17:59 16 Mar 23

I recently became a TekWav client and completely satisfied. Internet in my rural area is hard to come by- Lane from... TekWav went above and beyond to earn my service.While I anxiously await high speed fiber internet to be available, Lane was a superstar.read more

Robert Montoya

16:31 03 Jan 23

We were using Tekwav system while our business was in Sherman, TX. Besides the great connection, the staff is amazing... to work with.I would definitely recommend this company for your internet use. Especially for business as we were using multiple devices.read more

STEPHEN AHLFELD

18:50 26 Aug 22

My old AT&T DSL was too slow and almost obsolete. My family members living beside me have had TekWav for over a year... and had no problems with service. I called to see if I could get service and the knowledgeable techs came to the house but were unable to get a good signal. They went out of their way to engineer a method to get a signal from the family member’s house to my house, and now I have fast, reliable internet. Thank you TekWavread more

Jacob Chapman

17:17 23 Aug 22

This service is unbeatable. JJ and his team are top notch people and we are so lucky to have them out here in South... East Grayson County. We have had service with them for almost 2 years now and have had no problems at all!!! Highly recommended.read more

Brad Meineke

01:23 21 Jun 22

Without question the best internet provider We have ever had. And we have had a few. Great service. Amazingly friendly... and professional staff. I moved here from Nebraska and was unaware of this type of service. Super fast internet and they treat you like family. Would recommend this company to everyone who is currently using satellite.read more

Regi G

03:10 21 May 22

Recently obtained internet service with this provider. The process was quickly. Internet works great!! Definitely... recommend them. Let them know Regina sent you maybe I'll get a discount 😁😁😁read more

Eleanor Wheaton

22:37 28 Apr 22

My amazing new internet provider is now available around the east city limits of Sherman! Such an upgrade Viasat... satellite! No throttling, multiple devices streaming, high speeds wireless or Ethernet, and saving $150 each month now! So excited about this upgrade and already putting it to great use! Thanks TekWav for calling me when you could provide to my area! 🤯💜read more

Big Pa

15:18 22 Apr 22

We have had TekWav for almost 2 years now. Over the last 20+ years we have had several internet services available to... us folks out of town. I can attest TekWav is the best anywhere around. They actually care about their customers. Great job......😊read more

Amanda Smith

12:10 18 Apr 22

My family and I have had tekwav for a few years now and have had no issues. The internet is fast, and reliable... considering where we live if there ever is a problem the customer service is great and helpful. I’m glad we found them and got rid of the name brand expensive internet.read more

Karen Morrow

16:36 15 Apr 22

We love in the country and have always had a problem with internet, but since we've gotten TekWav, it's been great! We... were even able to cancel our landline, get rid of satellite tv and go with Roku...highly recommend!!read more

Karin Smith

16:51 17 Sep 21

Excellent experience from beginning to end. I talked to a gracious woman who set up a site visit. As soon as they were... 100% confident they could give good service, they got us on the schedule. Two professional guys came out today and installed the equipment quickly. We finally have high speed internet out in the country. Shout out to Weston and Ernest our installers!read more

deanna AdamsAlmazon

13:38 08 Sep 21

Great service and anytime even the littlest thing goes wrong they are fixing it as fast as possible and even follow up... to make sure it is all still good. Love the service and the employees that work there make it that much better!read more

Sarah Brossman

11:26 01 Sep 21

Have great internet service for us out in the country!

Will Becker

22:24 13 Aug 21

The tech (Weston) was very knowledgeable and efficient with our install. He answered all of our questions and helped... connect all our devices before he left. We highly recommend Tekwave for high speed internet service!read more

Diane Dean

21:20 12 Jul 21

Tried to get service to our boat house and was scheduled at 1pm. Called and talked to a representative at 1:20. Was... told she would call back. Never did. After waiting an hour and half called again. Was told we must have been put on the back burner. Don't waste your time with them. They wasted enough of our time and wouldn't even consider comp for the install price.read more

Sean Swenson

17:33 02 Mar 21

Tek Wav is a great company Westin and Earnist came and replaced our modem and they did a great job they were quick to... respond and are more than professional. I would recommend Tel Wav services to all. Thanks guysread more

Brett Hetrick

08:46 02 Mar 21

Tekwave was able to identify the problem and get service restored. A representative explained that storm damage was the... culprit.read more

Joanie Rolen

01:45 10 Feb 21

TekWav is a great company and is willing to work with you on scheduling and repairing in a timely manner. The techs are... very knowledgeable and willing to work until you are satisfied with the signal strength. We have been very pleased with our internet service. Thank you TekWav!!read more

tyler koss

04:34 27 Nov 20

Consistent problems with little to no connection...Things started out great with Tekwave for the first 3 1/2 months... until the internet kept cutting in and out I called tekwave and we were notified that our service would do that it’s comparable to LTE which we were not made aware of until after we had been with them for several months since the beginning of October it’s been constant problems! Would not recommend to anyone it’s a shame they charge there customers $100 bucks, but can’t be upfront with there customers about the problems we would encounter. I would recommend looking into 903 broadband or another company that values there customers more.read more

Tyler Koss

14:37 26 Nov 20

Little to no internet connection....the first 3 1/2 months with tekwave were great until our internet went out in early... October upon calling tekwave we were told that our internet was comparable to LTE which we were not told about from the start and that it is not a fixable problem. It’s a shame they charge there customers $100 a month and can’t provide reliable internet. Go give your money to 903 broadband or another internet provider who values there customers.read more

Jim R

21:14 05 Nov 20

I have been withnTekwav for 5 years and they are wonderful! They answer your calls and when they are busy, they always... return your calls. I had some sporadic internet issues in the past few weeks and they came out and replaced my equipment that were outdated. Their technicians were super nice, very knowledgeable and quick! The internet is super fast especially when we are out in the country.read more

Jake Thomas

16:01 01 Oct 20

This is a sham of an internet company in my opinion. They take weeks to come out to help you. They’re services are very... unreliable. I had called to schedule for a tech to come see what the issue was, but they canceled the appointment without any notice saying the network was working from what their system showed. Issue pops up again, and they show up and tell me that I should construct a new tower. The towers are several thousand dollars and then they can expand their business on my dime. Not worth the money or troubleread more

Dave Murphy

14:55 23 Sep 20

We recently moved from an area with gigabit DOCSYS 3 cable modem to a rural area with limited options. Tekwave has... gone way above and beyond to provide the service we need. Having good internet was a prerequisite for purchasing our home, as my wife and I both work from home. Having solid internet is critical for us.Tekwave has worked hard to find us the best option, and even after losing a nearby tower due to a landlord, they quickly got us up and running with another tower. They have even offered custom solutions to provide better than advertised service.We have had several outages due to weather and they got things back on air quickly. I am a difficult customer for them due to the criticality of my needs, but they always treat me with respect and make sure I'm happy. These guys actually care about their network and have the technical skillset to get the job done.I highly recommend Tekwave.read more

Erin Masias

13:41 15 Jul 20

TekWav is a lovely family business that cares about its customers. Any time we had any issue at all(which was rare),... they were on it immediately! The only issue I have with them is they don’t service our new address :(read more

James Wilson

20:19 22 May 20

Good deal. I need internet

Kristina Monroe

14:40 14 Apr 20

Originally I wrote a great review for this company. Our first 2-3 months with them was some of the best customer... service I've ever experienced. HOWEVER, we started noticing that we would lose connection anytime it rained/stormed (not even big storms).Then we would have random loss of connection and I would call, only to be told that everything was fine on their end. They would then "escalate" your concern, but hardly ever get a call back, and anything after hours /weekends is a joke. This last Monday was a holiday, our internet went out, we called, of course, nothing wrong on their end, and our issue was "escalated". Next day, Tuesday, I called and was told it was a tower issue, being worked on. Same story Wednesday. Thursday, different story, got a ticket number and was told we'd get called by a tier 2 person. No call. Called back Friday to get a different story. So 5 days no internet so far and going into the weekend. But of course my bill will not reflect the week+ of no service. So disappointed.read more

Mark Grant

13:56 14 Dec 19

As with any internet service, I have the occasional problems. Each and every time TekWav has responded promptly to my... concerns and has resolved the issues. Their variety of subscription options and the ability to change when I need to is great. As I have grand kids I find that my usage increases when they are staying for extended periods of time, and being able to increase when needed is very helpful.read more

Stuart Dudley

02:59 12 Dec 19

Have been a customer since they started the business — awesome to work with and very responsive when I call which u Is... not often. Keep up MB the good work!read more

Carolyn Monroe

01:26 06 Dec 19

Wonderful service !! I have had a couple of issues but upon calling it has been resolved immediately. Best customer... service ever !! They go above and beyond to keep you goingread more

Naomi Hooper

21:20 03 Dec 19

Amazing service! I live way to far out for any provider to reach me EXCEPT Tekwav!! And thinking “great it’s going to... be extremely slow....” BUT NOPE! Best service I’ve ever had and their tech Jared is amazing at helping me when ever I do drop (which is extremely seldom) I love it and would recommend (do recommend) to everyone I’ve come into contact with!!read more

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