Tekwav

TekWav

4.5

Based on 161 reviews

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ruel sealey

13:23 22 Oct 24

Technician was super patient. Waited over an hour for my delayed closing on the house . Finally got the keys to get in, he still took his time too give me all of the options I could go with. Crawling into my attic hot and swetty. The man worked on my property as if it was his own . Some off the best service ever I tell you..

HempNoises 420

22:27 04 Sep 24

My wifi has been down for months now it's so bad only 2 tvs can stream and its low quality I've spoke to tek wav and they've said there's nothing wrong with it and even sent someone to fix it and still it's bad connectivity 3-4 months ago it was fine and worked great but all they can say is it's the trees like trees grow that quick and just to mess up your wifi connection this is sad and a money grab thank you tek wave for having such "amazing" customer quality service .

Kat Lowry

00:11 16 Aug 24

I've been using TekWav for almost a year, and never had a problem with the service. My only interactions with Customer Service have been excellent - twice during the installation process, and prompt, thorough responses about extending my service. I really appreciate the dependability, price point and stellar service. Highly recommend!

Anise Cunningham

16:01 13 Aug 24

Great customer service tech was very knowledgeable and answered my questions.

Heather Thompson

17:06 29 Jul 24

The tech who came and install our internet was very nice explained everything to me. Made sure to double check before installing our products on top of house.

a x

20:34 25 Jul 24

It was hot out on the roof and they did a great job on the install. The internet and streaming are hummin along. Great service from ordering to fulfillment.

carolyn crowley

17:37 22 Jul 24

Bailey installed our cable and was fantastic! He Helped us figure out where to put it for the best connection and laesthetically. He wasPrompt and did a great job! I would highly recommend them just based on him! We have only had the internet for half a day but so far so good - seems to be working.great!

Dixie Sevrey

14:14 08 Jul 24

My prior review and concerns have been addressed and internet is working very well.

Dixie

23:28 05 Jul 24

Internet was down so called and was told a tech would be out between 2 and 4. Tech came out and said it was fixed. About an hour later it was down again. So I called the office around 4:10 or so and it was before closing time of 5pm but didn't get a call back or another tech. They are closed on the weekends so I will be without Internet or TV all weekend. Not happy about not getting this responded too since I called before closing time.

James Roberts

15:16 28 Jun 24

The tech who setup was amazing Service is fast. No issues what so ever. Wish I would have switched long ago

Cindy Mahana

16:24 27 Jun 24

On time and very professional

Dennis S.

14:11 25 Jun 24

The worst Internet service provider, hands down. It is as stable as a three-legged chair. It doesn't have to be pouring or windy outside for you to lose connection. Much more expensive and slower as others. When you do have an issue, contacting customer service is likewise impossible. And when you do, they are of no help. If you have any alternative options, go with them. Or simply invest the money on a starlink dish.

Garrett Greiner

13:17 21 Jun 24

Wouldn’t hesitate to reach out if you’re interested in internet from Tek Wave. Wish I would have sooner. Great service, fast install from getting a next day appointment to having it done in a timely manner. Service has been spot on. Tech who came out was friendly and courteous. No complaints.

Angel Anderson

19:39 20 Jun 24

Technician showed up promptly did a great job was very professional. I would definitely recommend.

Steve Hagan

16:51 03 May 24

Easy peasey!

Josh Crews

20:34 22 Apr 24

Quick installation, great price, friendly service, Fast Internet. Can't go wrong !! A++

Fred Butts

20:05 05 Apr 24

Jodi

15:38 25 Mar 24

Julianne Pierce

13:34 22 Mar 24

What an excellent company!!! When we moved here 8 years ago from Phoenix there weren’t WiFi companies in our area except for Hughes Net. What a disappointment! Fortunately we found Tek Wave and their speeds are comparable to the city!!! Five stars for this local company!!!

Shane Wilson

20:58 27 Feb 24

Megan St Amour

19:58 22 Feb 24

Estimated arrival time for WiFi installation was between 9-11AM. A technician was at my house by 9 and was finished before 10! Fastest setup I’ve ever had along with excellent customer service. Thank you TekWav!

Lowell Hennen

02:37 17 Feb 24

Internet service works well and nice employees but installers left 4 holes in my trim after installing antenna and the service van leaked oil on my drive.

Lexi Holladay

17:27 15 Feb 24

Caylee Holladay

17:21 15 Feb 24

Amazing technician!

Beth Shea

05:20 13 Feb 24

Tekwav has truly been the best internet service we have ever had. Especially living out in the country. We don’t have to worry about lags & we love the low monthly cost!

Jazmin Chavez

21:59 09 Feb 24

aub nich

01:06 08 Feb 24

Hailie Harrison

19:06 06 Feb 24

The guys were out here fast! Great customer service! So far WiFi is amazing! I highly recommend these guys! Gaming is so much faster than our last provider.

Jessie Brown

17:56 02 Feb 24

The Network Infrastructure Manager was very professional. His name is Jared McMillin. He climbed my tower and installed the dish and made sure all of my equipment was working properly before he left. Now I finally have fast reliable internet.

Sewer Camera

14:19 02 Feb 24

Great experienceSuper niceSuper helpful

Rachel Pacheco

14:05 30 Jan 24

So far so good! I’m actually surprised. We will be saving $100 a month switching to TekWav. Even the picture on our tv is better. We are happy with our switch. It was also easy to get to speak with someone over the phone. Clear information given. Set up went smoothly. Thanks so much y’all!

Melissa

01:19 27 Jan 24

Great customer service!! Great and fast installation !!

Tanya ATKINS

15:56 25 Jan 24

Collin was very patient and accommodating with every question and changes I had. The installation went smooth and the installers were professional. I highly recommend Tek Wave.

Crystal Hayes

21:59 17 Jan 24

Made the mistake a couple years ago of leaving TekWav. Today, we got them back!!! Best service out here in Southmayd and can’t beat the price for unlimited and high speed!!!

Scott Davis

16:24 27 Dec 23

Awesome installation service. Nice team to work with from start to finish.

Jody D

12:49 18 Dec 23

1 year, so far so good and they are improving

Beth Barnes

16:23 08 Dec 23

Prompt professional service. They answered all my questions and helped me hook up My television, and make sure they were ready to go.

Ed Nail

03:55 09 Nov 23

Excellent install! Your service is great. Much better connections and download speeds without any buffering.

Donna

05:39 03 Nov 23

The TekWav employees were very courteous and explained everything to me , did an excellent job everything was clean and I was very happy with the service !!

Eileen Haley

15:43 09 Oct 23

Thank you TekWav team!!! We appreciate your response to our needs, Bailey McGrath was polite, knowledgeable, and professional!We can always count on your service!Sincerely,Eileen Haley

Alex Selig

23:25 21 Sep 23

I thought I would try Starlink to replace Tekwav, hoping for higher speeds and lower latency. Turns out dish internet is just as unreliable as it used to be. I am on the phone now with the awesome support team at Tekwav restarting my account. I would give Tekwav 6 stars if they could drive this dumb satelite and it’s flimsy (and expensive) roof mount down to Austin and leave it on Elon’s doorstep. I have had the best experience with Tekwav, and assuming they will take this traitor back, I will never stray again. Also, speeds are just fine on Tekwav—I just got greedy.

Tim Green

01:37 08 Sep 23

Customer service for this company is top notch,, even when internet needs some work, they are on top of things. Lane within Sales is great, Sandy in the billing dept is super nice, and the after hours team that handles the tech support calls is super friendly.

Kelsey Morgan

00:27 01 Sep 23

Eric was the best tech ever! Professional, knowledgeable, and fast. Would definitely recommend to my friends and family in the area.

sherrie grigg

18:36 09 Aug 23

TekWav has by far been the best internet for me. They are always on top of getting us up and running if we go down which is not very often.

Stacy Apple Photography

16:06 05 Jul 23

Customer service is our #1 reason for choosing TekWav. They communicate with us well, everyone we’ve spoken to is genuinely helpful, and they’re consistently on time. We’ve chosen them for our home and business internet service - we would highly recommend them to anyone looking for great internet & customer service.

CeCe Connelly

17:46 29 Jun 23

Awesome experience!!

benjamin mitcham

19:26 27 Jun 23

Just changed from 903 broadband to Tekwav. So far it has been a smooth transition. The install team was great! Lane was helpful in answering all of my questions and definitely helped me get on track with what I needed for plan. Most places try to get you to buy there highest plan and thats it. But Lane helped me choose a plan that worked for me and my family.*Update*These guys have been absolutely wonderful and I have nothing but nice things to say! There Customer service is amazing andextremely helpful! If your with 903 and debating on switching. Switch. Its the best thing we ever did!

Audrey Creswell

18:27 22 Jun 23

My new service with TekWav is wonderful. No more buffering on Netflix! And My computer is faster. Thanks to Gary Creswell for finding your service for me.

Lindsee Jones

18:06 11 Jun 23

Lane was great to work with. Answered all my questions and stayed in touch thru the whole process. Did not try to oversell me in the packages. Actually talked me into the lower priced plan as that was all I needed and saved me money! The tech that came out did an awesome job. Have not had one issue since set up. Good connection, no buffering, just great service!! And half the price of what I was paying!!

Kimberly Johnson

21:30 07 May 23

I highly recommended Tekwave. They couldn’t be more helpful with explaining their services and what would fit my family best.The technician Bailey who came out to hook it and his team were wonderful. They explained to me all the equipment etc.I am so pleased and i had checked with many other internet companies in areas and by far they were the best.

Marilyn Gatlin

16:41 19 Apr 23

Two gentlemen came out and installed everything. They were very nice and polite. They were on time and very thoughtful. They keep everything nice and neat. The box and wires look so tidy. I would highly recommend them. Everyone has been great.

Steve Atkins

21:51 03 Apr 23

Started With TekWav today. There installation team was very polite, informative, and very professional. They wanted to make sure all areas were working perfect and to my satisfaction before they even thought of leaving. Great Customer Service.

Shannon Miller

17:17 17 Mar 23

Great customer service, great internet service, great everything! We just moved to the area and had big issues with the leading cable provider here. We never had solid connection, it kept going in and out and you can't even talk to a person when you try to call. They had someone come out that worked on it and said it should be fine after that, and it didn't at all.Fast forward to working with TekWav, I had someone reach out to me immediately after filling out the form online, and we were scheduled in just a few days for installation! Lane answered all my questions and was super helpful. The person that came to install was very nice and helpful also!Now we have fast internet that is so reliable and we are so happy with it. No more dealing with spotty or slow internet anymore. Thank you TekWav!

Ron Miller

17:59 16 Mar 23

I recently became a TekWav client and completely satisfied. Internet in my rural area is hard to come by- Lane from TekWav went above and beyond to earn my service.While I anxiously await high speed fiber internet to be available, Lane was a superstar.

Robert Montoya

16:31 03 Jan 23

We were using Tekwav system while our business was in Sherman, TX. Besides the great connection, the staff is amazing to work with.I would definitely recommend this company for your internet use. Especially for business as we were using multiple devices.

STEPHEN AHLFELD

18:50 26 Aug 22

My old AT&T DSL was too slow and almost obsolete. My family members living beside me have had TekWav for over a year and had no problems with service. I called to see if I could get service and the knowledgeable techs came to the house but were unable to get a good signal. They went out of their way to engineer a method to get a signal from the family member’s house to my house, and now I have fast, reliable internet. Thank you TekWav

Jacob Chapman

17:17 23 Aug 22

This service is unbeatable. JJ and his team are top notch people and we are so lucky to have them out here in South East Grayson County. We have had service with them for almost 2 years now and have had no problems at all!!! Highly recommended.

Brad Meineke

01:23 21 Jun 22

Without question the best internet provider We have ever had. And we have had a few. Great service. Amazingly friendly and professional staff. I moved here from Nebraska and was unaware of this type of service. Super fast internet and they treat you like family. Would recommend this company to everyone who is currently using satellite.

Regi G

03:10 21 May 22

Recently obtained internet service with this provider. The process was quickly. Internet works great!! Definitely recommend them. Let them know Regina sent you maybe I'll get a discount 😁😁😁

Eleanor Wheaton

22:37 28 Apr 22

My amazing new internet provider is now available around the east city limits of Sherman! Such an upgrade Viasat satellite! No throttling, multiple devices streaming, high speeds wireless or Ethernet, and saving $150 each month now! So excited about this upgrade and already putting it to great use! Thanks TekWav for calling me when you could provide to my area! 🤯💜

Big Pa

15:18 22 Apr 22

We have had TekWav for almost 2 years now. Over the last 20+ years we have had several internet services available to us folks out of town. I can attest TekWav is the best anywhere around. They actually care about their customers. Great job......😊

Amanda Smith

12:10 18 Apr 22

My family and I have had tekwav for a few years now and have had no issues. The internet is fast, and reliable considering where we live if there ever is a problem the customer service is great and helpful. I’m glad we found them and got rid of the name brand expensive internet.

Karen Morrow

16:36 15 Apr 22

We love in the country and have always had a problem with internet, but since we've gotten TekWav, it's been great! We were even able to cancel our landline, get rid of satellite tv and go with Roku...highly recommend!!

Karin Smith

16:51 17 Sep 21

Excellent experience from beginning to end. I talked to a gracious woman who set up a site visit. As soon as they were 100% confident they could give good service, they got us on the schedule. Two professional guys came out today and installed the equipment quickly. We finally have high speed internet out in the country. Shout out to Weston and Ernest our installers!

deanna AdamsAlmazon

13:38 08 Sep 21

Great service and anytime even the littlest thing goes wrong they are fixing it as fast as possible and even follow up to make sure it is all still good. Love the service and the employees that work there make it that much better!

Sarah Brossman

11:26 01 Sep 21

Have great internet service for us out in the country!

Will Becker

22:24 13 Aug 21

The tech (Weston) was very knowledgeable and efficient with our install. He answered all of our questions and helped connect all our devices before he left. We highly recommend Tekwave for high speed internet service!

Diane Dean

21:20 12 Jul 21

Tried to get service to our boat house and was scheduled at 1pm. Called and talked to a representative at 1:20. Was told she would call back. Never did. After waiting an hour and half called again. Was told we must have been put on the back burner. Don't waste your time with them. They wasted enough of our time and wouldn't even consider comp for the install price.

Sean Swenson

17:33 02 Mar 21

Tek Wav is a great company Westin and Earnist came and replaced our modem and they did a great job they were quick to respond and are more than professional. I would recommend Tel Wav services to all. Thanks guys

Brett Hetrick

08:46 02 Mar 21

Tekwave was able to identify the problem and get service restored. A representative explained that storm damage was the culprit.

Joanie Rolen

01:45 10 Feb 21

TekWav is a great company and is willing to work with you on scheduling and repairing in a timely manner. The techs are very knowledgeable and willing to work until you are satisfied with the signal strength. We have been very pleased with our internet service. Thank you TekWav!!

tyler koss

04:34 27 Nov 20

Consistent problems with little to no connection...Things started out great with Tekwave for the first 3 1/2 months until the internet kept cutting in and out I called tekwave and we were notified that our service would do that it’s comparable to LTE which we were not made aware of until after we had been with them for several months since the beginning of October it’s been constant problems! Would not recommend to anyone it’s a shame they charge there customers $100 bucks, but can’t be upfront with there customers about the problems we would encounter. I would recommend looking into 903 broadband or another company that values there customers more.

Tyler Koss

14:37 26 Nov 20

Little to no internet connection....the first 3 1/2 months with tekwave were great until our internet went out in early October upon calling tekwave we were told that our internet was comparable to LTE which we were not told about from the start and that it is not a fixable problem. It’s a shame they charge there customers $100 a month and can’t provide reliable internet. Go give your money to 903 broadband or another internet provider who values there customers.

Jim R

21:14 05 Nov 20

I have been withnTekwav for 5 years and they are wonderful! They answer your calls and when they are busy, they always return your calls. I had some sporadic internet issues in the past few weeks and they came out and replaced my equipment that were outdated. Their technicians were super nice, very knowledgeable and quick! The internet is super fast especially when we are out in the country.

Jake Thomas

16:01 01 Oct 20

This is a sham of an internet company in my opinion. They take weeks to come out to help you. They’re services are very unreliable. I had called to schedule for a tech to come see what the issue was, but they canceled the appointment without any notice saying the network was working from what their system showed. Issue pops up again, and they show up and tell me that I should construct a new tower. The towers are several thousand dollars and then they can expand their business on my dime. Not worth the money or trouble

Dave Murphy

14:55 23 Sep 20

Updated after several years of service:TekWav continues to excel and go above and beyond. Their speeds have increases at no charge, and their stability has improved. Great group of people that work hard to make sure their customers are happy. Thanks so much JJ and team!We recently moved from an area with gigabit DOCSYS 3 cable modem to a rural area with limited options. Tekwave has gone way above and beyond to provide the service we need. Having good internet was a prerequisite for purchasing our home, as my wife and I both work from home. Having solid internet is critical for us.Tekwave has worked hard to find us the best option, and even after losing a nearby tower due to a landlord, they quickly got us up and running with another tower. They have even offered custom solutions to provide better than advertised service.We have had several outages due to weather and they got things back on air quickly. I am a difficult customer for them due to the criticality of my needs, but they always treat me with respect and make sure I'm happy. These guys actually care about their network and have the technical skillset to get the job done.I highly recommend Tekwave.

Erin Masias

13:41 15 Jul 20

TekWav is a lovely family business that cares about its customers. Any time we had any issue at all(which was rare), they were on it immediately! The only issue I have with them is they don’t service our new address :(

James Wilson

20:19 22 May 20

Good deal. I need internet

Kristina Monroe

14:40 14 Apr 20

Originally I wrote a great review for this company. Our first 2-3 months with them was some of the best customer service I've ever experienced. HOWEVER, we started noticing that we would lose connection anytime it rained/stormed (not even big storms).Then we would have random loss of connection and I would call, only to be told that everything was fine on their end. They would then "escalate" your concern, but hardly ever get a call back, and anything after hours /weekends is a joke. This last Monday was a holiday, our internet went out, we called, of course, nothing wrong on their end, and our issue was "escalated". Next day, Tuesday, I called and was told it was a tower issue, being worked on. Same story Wednesday. Thursday, different story, got a ticket number and was told we'd get called by a tier 2 person. No call. Called back Friday to get a different story. So 5 days no internet so far and going into the weekend. But of course my bill will not reflect the week+ of no service. So disappointed.

Mark Grant

13:56 14 Dec 19

As with any internet service, I have the occasional problems. Each and every time TekWav has responded promptly to my concerns and has resolved the issues. Their variety of subscription options and the ability to change when I need to is great. As I have grand kids I find that my usage increases when they are staying for extended periods of time, and being able to increase when needed is very helpful.

Stuart Dudley

02:59 12 Dec 19

Have been a customer since they started the business — awesome to work with and very responsive when I call which u Is not often. Keep up MB the good work!

Carolyn Monroe

01:26 06 Dec 19

Wonderful service !! I have had a couple of issues but upon calling it has been resolved immediately. Best customer service ever !! They go above and beyond to keep you going

Naomi Hooper

21:20 03 Dec 19

Amazing service! I live way to far out for any provider to reach me EXCEPT Tekwav!! And thinking “great it’s going to be extremely slow....” BUT NOPE! Best service I’ve ever had and their tech Jared is amazing at helping me when ever I do drop (which is extremely seldom) I love it and would recommend (do recommend) to everyone I’ve come into contact with!!

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